Refund Policy

Last Updated: June 2026

Customer satisfaction is important to us. Please review our refund policy before purchasing any service.

Eligibility for Refunds

Refund requests may be considered if:

• The purchased service cannot be activated due to an issue on our side.

• Duplicate payments were made.

• A technical issue prevents service delivery and cannot be resolved within a reasonable timeframe.

Non-Refundable Situations

Refunds are generally not provided for:

• Change of mind after purchase.

• Service already delivered and activated.

• Incorrect device compatibility.

• Internet or ISP-related issues.

• Failure to read service requirements before purchasing.

• Account suspension due to violation of our Terms of Service.

Refund Request Timeframe

Refund requests should be submitted within 7 days of the original purchase date.

Processing Time

Approved refunds are generally processed within 5–10 business days, depending on the original payment method.

Trial Recommendation

Whenever available, we recommend customers use a trial service before purchasing a longer subscription.

Chargebacks

Customers are encouraged to contact our support team before initiating a chargeback. Unauthorized chargebacks may result in permanent account suspension.

Contact Support

For refund requests or billing concerns, please open a support ticket through your client area with your order details and a description of the issue.